Articles
Returns & exchanges
We want you to be
completely happy with your Llamajama purchase. However we understand
that not all children are the same shape and size therefore we will
happily accept returns or exchanges on most items within 10 days of
receipt. We will refund the the cost of the product less shipping and
handling charge.
Please note the following guidelines for returns and exchanges:
·
Only items purchased
directly from Llamajama are eligible for a return or exchange from
Llamajama. All others must contact the retailer where they purchased
the item directly. A complete list of authorized Llamajama retailers is
located here.
·
·
Personalized music is
eligible for exchange only. The exchange may only be made for the
identical name from the original order.
·
All items must be
returned in unused, unwashed condition with all of the original tags
and packaging intact.
·
The consumer is
responsible for all shipping, tax and duty expenses related to the
return or exchange.
·
Llamajama will process
your refund or exchange within 7 days of receipt of your return. All
credits will be placed on the credit card from the original purchase.
Please do the following
to expidite your return or exchange
All eligible returns should be returned directly to
Llamajama. If you need our address please contact us via email.
Write on the outside of the package: RETURN or
EXCHANGE
Wrap returned produt in plastic to protect it from damage
in shipping.
Inside your package please include your original reciept
or packing list with a note about what you would like to exchange your
product for. If the product is damaged please note the damage so we can
find it.
Please keep in mind
that our knit products are created by hand, on needles. We spend
several days knitting each one of our garments. If you find a problem
with our knitting that effects the use of your item please give us the
opportunity to correct it for you. We can typically repair an item with
just a few stitches and return it to you promptly. Requests for repairs
must be made within 7 days of receipt. If you require a repair after 7
days of receiving the item we will be happy to repair your item for a
small fee. You should contact us
with details of the repair so we can discuss your options.
