Order processing & shipping
We offer flat rate shipping for all Llamajama orders! Orders shipped to US addresses ship for $5.00, Canadian addresses $10.00 and Australian addresses for just $15.00 USD!
We want you to have your order as quickly as possible that is why we only sell in stock merchandise. Our goal is to ship your order within 24 to 48 hours of receiving it. You will receive a shipping confirmation via email letting you know when your order has shipped. Please note that orders shipping to non-US addresses will have to clear customs in your country. There may be taxes due upon receipt. Those are taxes collected by your government which you will be responsible to pay.
Returns & Exchanges
We want you to be completely happy with your Llamajama purchase. However we understand that not all children are the same shape and size therefore we will happily accept returns or exchanges on most items within 10 days of receipt.
We will refund the the cost of the product less shipping and handling charge.
Please note the following guidelines for returns and exchanges:
Only items purchased directly from Llamajama are eligible for a return or exchange from Llamajama. All others must contact the retailer where they purchased the item directly.
Custom Made, Made-to-Measure, Sale, clearance, or second quality merchandise is not eligible for a return or exchange.
All items must be returned in unused, unwashed condition with all of the original tags and packaging intact.
The consumer is responsible for all shipping, tax and duty expenses related to the return or exchange.
Llamajama will process your refund or exchange within 7 days of receipt of your return. All credits will be placed on the credit card from the original purchase.
All eligible returns should be returned directly to Llamajama. If you need our address please contact us via email. To expedite your return/exchange please on the outside of the package: RETURN or EXCHANGE